Privacy Policy

SWAP - Second-hand Product Marketplace

Last Updated: October 2, 2025

1. Introduction

Welcome to SWAP, a second-hand product marketplace primarily designed for students to buy and sell books and other items. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

  • Name and email address
  • Phone number
  • Profile information and photos
  • Location data (with your consent)
  • Educational institution details (for students)

2.2 Product Information

  • Item listings and descriptions
  • Product photos and videos
  • Transaction history
  • Communication between buyers and sellers

2.3 Technical Information

  • Device information and identifiers
  • App usage data and analytics
  • IP address and network information
  • Crash reports and error logs

3. How We Use Your Information

We use your information to:

  • Provide and maintain our marketplace services
  • Process transactions and facilitate communication between users
  • Verify user identity and prevent fraud
  • Send notifications about your transactions and account
  • Improve our app functionality and user experience
  • Provide customer support
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

With Other Users: Your profile information and listings are visible to other app users
Legal Requirements: When required by law or to protect our rights
Service Providers: With trusted third-party services that help us operate the app
Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information:

Encryption of data in transit and at rest
Secure authentication protocols
Regular security audits and updates
Access controls and user permissions

6. Your Rights

You have the right to:

Access your personal data
Update or correct your information
Delete your account and data
Export your data
Opt-out of communications
Contact us about privacy concerns

7. Cookies and Analytics

We use cookies and similar technologies to:

Analyze app usage and performance
Remember your preferences
Enhance security
Improve app functionality

8. Children's Privacy

While our app is designed for students, we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal information within 30 days, except for data we must retain for legal or safety reasons.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes through the app or by email. Your continued use of SWAP after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Terms of Service • Delete My Data • Contact Support • Safety Tips